Contact Us
Whether you have spotted something out of date on a review, want to ask about how we rank new online casinos, or just have feedback on the site, we want to hear from it. This page explains the best way to reach Online Casinos, what we can help with, and what questions are better directed elsewhere.
What we can help with
Online Casinos is an independent research and comparison site covering online casinos available to US players. We don't operate a casino, hold player funds, or process bets, bonuses or withdrawals ourselves — so our team is best placed to help with questions about our content rather than your account with a specific operator. That includes things like:
- Corrections to bonus terms, ratings or details in a review that may have changed
- Questions about how we assess and rank the operators listed on the site
- Feedback on new online casinos you think we should be aware of
- General queries about responsible gambling resources we link to
- Reports of broken links, outdated information or technical issues on the site itself
What we can't resolve for you
Because Online Casinos is a comparison and review site, not a casino operator, we're not able to access your player account, process a deposit or withdrawal, resolve a bonus dispute, or verify your identity for a specific site. If you're having a problem with an account, a payment, or a bonus you've claimed, the fastest route is always the casino's own customer support team — most of the operators featured on this site offer live chat, email or phone support directly through their platform, and they're the only ones who can see your account details.
If the issue involves a complaint about how an operator is treating players, or you're unsure whether a site is properly licensed, that's a matter for the relevant state gaming regulator rather than for us.
Before you get in touch, it may already be answered
A good number of the questions we receive are already covered elsewhere on the site. It's worth checking these first:
- For information on who we are and how we approach reviews, see About Us
- For guidance on setting limits, self-exclusion, and where to find support if gambling stops being fun, see Responsible Gambling
- For the rules that govern use of this site, see Terms and Conditions
A note on commercial relationships
Some of the casinos we cover pay us a commission when a reader signs up through a link on this site. If your message relates to one of our reviews or rankings, it helps to know that this arrangement never decides where an operator sits on our list — it just means we're upfront about how the site is funded. If you think a review reads as more promotional than factual anywhere on the site, that's exactly the kind of feedback we want to hear.
Eligibility and where this site applies
Online Casinos publishes information for adults in the United States who are of the minimum legal gambling age in their state — typically 21, though this varies by activity and jurisdiction — and who are physically located within a state where online casino play is permitted. If you're contacting us from outside the US, or from a state where online casino gaming isn't yet legal, some of what we cover may not apply to you, and we'd encourage you to check your own state's rules before signing up anywhere.
What to include when you write to us
To help us respond properly, it's useful to mention:
- Which page or review your message relates to, if applicable
- A clear description of the issue, correction or question
- Whether you're reporting a factual error, a technical problem, or general feedback
We read every message that comes in, though as an independent site we can't guarantee a response time for every enquiry. Messages about factual errors in a review are generally the quickest to action, since they usually just need a quick check against the operator's current terms.
If you're struggling with gambling
If your message is about a gambling problem, either your own or someone else's, please don't wait on a reply from us before seeking support. Our Responsible Gambling page lists tools such as deposit and time limits, self-exclusion programmes, and national support organisations that are available right away, independent of anything we can offer here.